All calls received are logged, tracked and monitored on performance and service level delivery, all underpinned by our Customer Service agents.
The teams are knowledgeable, experienced and business aware and they adhere to stringent service level policies.
All logged calls are immediately assessed by a senior consultant and allocated to the most relevant resource, based on priority, complexity and area of expertise.
We recognise the need for communication between our different departments and we work especially closely with our development teams to ensure accurate and timely delivery of solutions. The backbone of our inter-department communication is our Call Tracking system and our on-line, real time call enquiry for customers ensures that the customer is always fully up-to-date.